Privacy Policy

Last Updated: April 10, 2026

Ciplastic America (“Ciplastic,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ciplastic.com, use our services, or communicate with us.

1. Information We Collect

Personal Information You Provide

When you interact with our website or services, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Inquiry Details: Information you provide through our contact forms, booking requests, or direct communications, including the type of procedure you are interested in.
  • Medical History: If you choose to share health-related information during consultations or through our forms, this information is treated with the highest level of confidentiality.
  • Before & After Photos: Shared only with your explicit written consent.

Information Collected Automatically

When you browse our website, we may automatically collect:

  • Device Information: Browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns.
  • IP Address: Used for security, analytics, and to provide region-appropriate content.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and consultation requests.
  • Schedule and coordinate medical appointments and procedures.
  • Provide personalized information about our services.
  • Improve our website, services, and patient experience.
  • Send relevant updates about our services (only with your consent).
  • Comply with legal obligations and protect our rights.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Performance Cookies: Used to optimize website speed and caching (LiteSpeed Cache).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted through our website.
  • Secure storage of personal and medical information.
  • Access controls limiting who can view your information.
  • Regular security audits and updates to our systems.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Medical Team: With our medical professionals directly involved in your care.
  • Service Providers: With trusted third parties who assist in operating our website and services (e.g., hosting, analytics), bound by confidentiality agreements.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Consent: When you have given us explicit permission to share specific information.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at hospital@ciplastic.com.

7. International Data Considerations

Ciplastic operates in Tijuana, Mexico, and serves patients from the United States and other countries. By using our services, you acknowledge that your information may be processed and stored in Mexico. We comply with applicable Mexican data protection laws (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and maintain standards consistent with international privacy best practices.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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